Updated to November 25, 2020

By making a purchase from us, you agree to be bound by the following Refund Policy, ideally, you should read it in full before submitting an order.

TERMS AND CONDITIONS

These are some of the most commonly used reasons for refund claims. It is important that you read and review this agreement to ensure that you are aware of it and agree to it before placing an order with us. If you are certain that your claim qualifies for a refund or if you have questions about our return policies, please contact us to discuss the details of your claim and to review your request.

– We guarantee complete satisfaction or your money back

– We will deliver the acquired service to your complete satisfaction. In case you have not received it correctly or completely, we invite you to inform us which would be the missing complement, or in your case we will return you the corresponding economic proportion.

– Our customers have up to 60 days to inform us of any clarification or disagreement about the purchased service

– The period described above does not contravene the guarantee of the service purchased, which of 30 days

– All our staff is fully trained to perform the clarification and / or solve your operation problems

– Our portal has the possibility of making the return of your money immediately in case you are not satisfied.

– If you have any doubt about your operation, before asking your bank for any clarification or refund, we invite you to contact us at info@code-native.com

– Finally, we promise to refund your money immediately after your claim on our website.

– For the previous points, we invite you to direct our areas of attention to the clients, through our different channels.

About the changes in your order

At any time, before receiving our services, you can contact us to request changes. By this, we mean both inclusion and removal or the amount of service. Once we have begun providing the service, we generally cannot make changes; however, we will make every effort to accommodate your request if you ask us to do so and to review whether changes can be made.

About canceling your order

You, as a customer, can demand the cancellation of your service at any time, while you are still in the development period and before your project is completed. Our team in charge will determine through a pro-rata, the refund of your service, depending on the amount of work that the professional in charge has done in his task; for example; You have made a request for a Web Development project, where the total of your project is $ 4000.00 and you request the cancellation before the total project is canceled, in this hypothetical case the Freelancer has worked 50% of the development requested, then, you will receive a refund of $ 2000.00, which corresponds to the remaining 50% to be developed. In other words, it will be possible to reimburse the total of your investment, only if the project has not started. Otherwise,

In the event that our professional in charge of your project has completely finished the assigned work, there will be no refund, only for added services such as prepaid campaigns that have not been carried out, among others.

About delivery times

We give an estimate of the delivery time during the purchase process based on the historical information of the order. This is an estimate of the time that will pass from the time we assign your project to a professional until we deliver it to you. 

Since the way we work is only with professionals in the assigned areas, the delivery time will be estimated according to the type of project you hire, and you will be informed before the execution of your request begins, where you must give us the Approval of the delivery time. The delivery time starts counting once the project is assigned to a professional, as there may be delays during the underlying processing of the order. For example, if the information needed for the basic development of an application, a campaign or a website has not been delivered.

About the quality of our services

We have a team of fully trained professionals to develop any project related to the services we offer. You can always be assured that we will work with you in the most efficient and accurate manner possible to ensure that you are satisfied with the services offered. If there is an uncommon case that the service provided does not meet your requirements, your expectations or the quality you desire, we can, at our sole discretion, issue a refund or offer a reproduction of what was requested.

About Review Requests

You may request a review through your order status page within 30 days of the date the project is available to you. Reviews are free as long as the original material is not being edited. Changes to the original material will be handled on a case-by-case basis. We may be able to edit existing work and charge additionally for previously unsolicited services, but if the changes are substantial, a complete restructuring of your project may be required. The most common review requests we see are small things like names of people, places, phone numbers, photographs. When you make your request, we ask for this information and urge you to provide it, as names can be particularly easy to confuse. This will significantly reduce the need for revisions and corrections, ensuring that the final project is delivered as soon as possible.

About accepting services

Apart from causes attributable to our professionals, we do not offer refunds for project acceptance problems. It is your sole responsibility as a client to ensure that we meet your requirements. We strongly recommend that you contact us with a list of your requirements before placing your order to ensure that we meet them if you have any doubts.